ITCONNECTO
Making Customer Interactions Delightful
Advanced Integrations to Streamline Operation
To succeed in business, companies must innovate using data and advanced solutions.
An industry-optimized unified agent can transform operations and provide real-time insights for outstanding customer experiences. A unified data source increases business agility by streamlining processes and customization to specific needs.
By utilizing an industry-optimized unified agent, you can improve your user and customer experiences for greater success. Embrace change and optimize your business with an industry-optimized unified agent.
Integrations and Unifications:
This powerful system empowers agents with unique features that increase productivity.
They enjoy personalized workflows with screen pop flows based on contacts, accounts, leads, and tickets. The customizable workflows provide a seamless and efficient process with CRM/CSM triggered actions. Integration with over 75+ third-party apps and productivity tools like Case Management and Knowledge Base further improves call center efficiency.
Overall, the system empowers agents to work more effectively and create a successful work environment.
Transform CX from Your Contact Center
Investing in contact center tools can significantly transform your business and those you serve.Â
By streamlining communication and gaining insights, you can build trust and create magic moments that will increase customer loyalty. Choosing to invest in such tools, therefore, is an investment in the happiness and success of all parties involved.
 Remember, investing in the right contact center tools doesn’t just lead to business success – it’s also an investment in improving the lives of those you serve.Â
Capabilities
Integration & Unification
Unify all your data sources and empower agents with the right information at the right time
AI for Contact Centers
Scale up your contact center operations with human-like conversations
- Conversational AI
- Agent Assist
Agent Productivity
Drive performance with agent productivity tools for your Contact Centers
Monitoring & Reporting
Making Supervisors smarter with advanced reporting and performance monitoring tools
Social Media Connectivity
Effectively drive social media engagements and brand management from your Contact Centers
- Social Messaging
- Social Wall Monitoring
- Social Mentions & Analytics
OnPremise to Cloud
Choose installation based on your business security compliance, integrations with flexible on-prem, cloud, or hybrid installation options
Complete Set of Tools
24/7 support
Dedicated Customer Success Manager
Online Training Portal
Personalized Service
With the caller data display containing details such as caller name, address, contact details, past transactions, and ticket status, agents call customers by name and eliminate making customers repeat their request
Embrace these digital transformations and open new avenues for your business – the future is yours to shape!
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We at ITCONNECTO strive for your business success.